Refund Policy

Returns, Refunds, and Replacements: Damaged or Faulty Items:

  1. Immediate Discovery (Upon Delivery or Collection):

    • ○  Right to Reject: You may reject the product and receive a refund within 14

      days of acceptance, except for bespoke items (i.e., products made to your specification or personalised). Products with multiple colour, size, and finishing options are considered bespoke. Upon rejection, we’ll refund the purchase price within 30 days, deducting a 25% handling charge.

    • ○  Right to Keep: If the product is usable despite the damage or if you choose to keep it, we will arrange for repair or replacement. If repair or replacement isn’t feasible, a full refund will be issued.

  2. Within 30 Days After Delivery: If any fault or damage becomes apparent within 30 days of delivery, please promptly contact us. We’ll discuss options for repair or replacement if repair is not viable. Notify us of any product damage or incorrect product received by sending details and supporting evidence (e.g., photographs) to info@rossodecor.com. Prompt communication ensures swift issue resolution.

Cooling Off Period (Online Orders Only):

● You retain the right to cancel your contract within 14 days of ordering the goods, except for bespoke items.

Cancellation and Order Changes:

  • ●  If you decide to cancel your order before dispatch, contact us for a full refund. Customised products cannot be returned, and a 50% deduction will be applied if cancelled after the receiving date.

  • ●  To cancel dispatched orders, contact us at the time of delivery or within 14 days thereafter. Upon notification, we’ll arrange for our courier to collect the item. A refund (less return or collection costs) will be issued once the product is returned to us.

    Non-Acceptance of Orders:

● We reserve the right to decline orders due to stock inadequacy, delivery limitations, pricing inaccuracies, or other uncontrollable factors. In such cases, a full refund will be issued.

Stock Availability:

● Products listed on our website are typically in stock or available with specified lead times. If a product becomes unavailable, appropriate measures will be taken to address the situation.

Estimated Delivery Time:

● Our estimated delivery time is 1-4 weeks for in-stock items and 8-12 weeks for made-to-order items from the invoice date. This timeframe may vary depending on circumstances beyond our control. Once the goods arrive at our warehouse, we will contact you to schedule delivery.

Delivery:

● Ensure your room is ready for delivery before the scheduled date. Missed deliveries may incur additional charges. Inspect the delivered goods upon receipt and notify us of any damages or discrepancies immediately. Delivery hours are from 09:00 to 19:00. We cannot provide an exact delivery time due to potential traffic conditions or unforeseen delays. Upon delivery, our team will document the product’s condition with photos. Report any damage within 24 hours of delivery by emailing info@rossodecor.com for prompt resolution.

Payment:

● Full payment is required at the time of purchase for online orders. We accept various payment methods, excluding foreign credit and debit cards. Interest-free payment options may be available, subject to third-party lender requirements.

Limited Warranty:

● Specified products come with a manufacturer’s warranty from the delivery date for faulty workmanship or materials. Products purchased from displays or stores are not covered under warranty. Inspect displayed items before purchase. The warranty is valid only for the original delivery address. Moving after delivery voids the warranty.

What is Not Covered:

● Our limited warranty does not apply to products stored incorrectly, misused, altered, or exposed to outdoor or humid environments. It also does not cover normal wear and tear, scratches, or incidental damages.

Catalogue and Online Sales:

● Note that colour and material differences may occur between the actual product and website images due to optical illusions.

Handling Complaints and Feedback:

● Communicate any complaints or feedback promptly. We’ll address them fairly, efficiently, and confidentially while upholding your statutory rights.

Contractual Obligations:

● To engage in a contract with us, provide accurate information and be of legal age (18 years or older).

Invalid Clauses:

● If any portion of these terms becomes unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

Legal Jurisdiction:

● These terms and conditions are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

Contact Us: For any queries about these terms, contact us at info@rossodecor.com or +447555544220.